Emotional support


National organisations offering immediate emotional support via telephone and/or email and/or online support

Emotional support can be useful if you're looking for someone to talk to as and when needed, without making a commitment, or if you feel you need support which is more regular than once-weekly psychotherapy.


Alcoholics Anonymous, email help@aamail.org, 0800 917 7650 

Help with alcohol difficulties.

Webchat also available.


BEAT eating disorders, email help@beateatingdisorders.org.uk, 0808 801 0677

Information and emotional support for people affected by eating disorders.

Open 365 days a year, 9am–12am during the week, 4pm–12am on weekends and bank holidays.

Webchat also available.


Campaign Against Living Miserably (CALM), 0800 58 58 58 

Confidential, anonymous and free emotional support, information and signposting to people anywhere in the UK.

Open 365 days a year, 5pm – midnight.

Webchat also available.

Carers UK, 0808 808 777, email advice@carersuk.org 

Help and advice for carers in the UK.

Helpline open Monday – Friday, 9am - 6pm.

Cruse Bereavement Care, 0808 808 1677 

Emotional support to anyone affected by bereavement.

Open Mon 9.30am - 5pm, Tue 9.30am - 8pm, Wed 9.30am - 8pm, Thu 9.30am - 8pm, Fri 9.30am - 5pm, Sat- Sun 10am  - 2pm.

Online chat available Mon – Fri, 9am – 9pm.


FRANK, 0300 123 6600 text: 82111  

Information and confidential advice on drugs.

Open 24 hours a day, 7 days a week.

Live chat available on the website between 2pm – 6pm,  days a week.


Mencap, 0808 808 1111, email helpline@mencap.org.uk 

Free helpline service offering advice and support for people with a learning disability, and their families and carers.

Open Mon – Fri, 10am to 3pm


Mind Infoline, 0300 123 3393 

Information on a range of topics such as different mental health problems, where to get help (including support in your own area), medication and alternative treatments and advocacy.

Open Mon – Fri (except bank holidays), 9am - 6pm.


Rethink Mental Illness Advice and Information Service, 0808 801 0525, email advice@rethink.org,            

Practical help on a wide range of topics such as The Mental Health Act, community care, welfare benefits, and carers rights and general information on living with mental illness, medication and care.

Open Mon – Fri, 1pm – 4pm. 

Webchat available Mon – Fri, 9.30am – 4pm.

Email for a reply within 3 working days.


Samaritans, 116 123, email jo@samaritans.org
Emotional support, at any time of the day, to anyone in the UK who is in distress, including those who may feel suicidal. 

Available by phone 24 hours per day, 365 days per year.

Email for a reply within 24 hours.

Online chat currently being piloted.


Side by Side 

A supportive online community to talk about your mental health and connect with others who understand what you are going through. A safe place to listen share and be heard.

Available 24/7; moderated daily from 8.30am – midnight.


The Silver Line, 0800 4 70 80 90

Free confidential helpline for older people offering conversation and friendship, information and advice and links to local groups and services.

Open 24 hours a day, 7 days a week, 365 days a year.


The Mix, 0808 808 4994 

Emotional support for people under the age of 25.

Open 7 days a week, 4pm – 11pm.

Webchat also available, 7 days a week, 4pm – 11pm.

Email via online form for a response within 24 hours.

Page last updated: 03/05/2022. All information correct at time of update but is liable to change; to ensure information is correct at time of use, contact the service you wish to use directly. Synergy Psychotherapy is not responsible for the content of any external sites and providing details of other organisations should not be seen as endorsement.