Emotional support


National organisations offering immediate emotional support via telephone and/or email and/or online support

Emotional support can be useful if you're looking for someone to talk to as and when needed, without making a commitment, or if you feel you need support which is more regular than once-weekly psychotherapy.


Alcoholics Anonymous, 0800 917 7650 

Help with alcohol difficulties.


BEAT eating disorders, 0808 801 0677

Information and emotional support for people affected by eating disorders.

Open 365 days a year, 9am–8pm during the week, 4pm–8pm on weekends and bank holidays.

Webchat also available.


Campaign Against Living Miserably (CALM), 0800 58 58 58 

Confidential, anonymous and free emotional support, information and signposting to people anywhere in the UK.

Open 365 days a year, 5pm – midnight.

Webchat also available.


Crisis Text Service, text SHOUT to 85258 

A free crisis text service providing emotional support.

Open 24 hours a day, 7 days a week.


Cruse Bereavement Care, 0808 808 1677 

Emotional support to anyone affected by bereavement.

Open Mon 9.30am - 5pm, Tue 9.30am - 8pm, Wed 9.30am - 8pm, Thu 9.30am - 8pm, Fri 9.30am - 5pm, Sat- Sun 10am  - 2pm.

Online chat available Mon – Fri, 9am – 9pm.


FRANK, 0300 123 6600 text: 82111  

Information and confidential advice on drugs.

Open 24 hours a day, 7 days a week.

Live chat available on the website between 2pm – 6pm, daily.


GALOP, hate crime helpline 020 7704 2040, domestic abuse helpline 0800 999 5428 

Support for all LGBT+ people who’ve experienced hate crime, domestic abuse and sexual violence.

Hate crime helpline open Mon – Fri, 10am – 4pm.

Domestic abuse helpline open Mon, Tue Fri, 10am – 5pm, Wed – Thu, 10am – 8pm.


HOPELINE, 0800 068 4141, text 07860 039967, email pat@papyrus-uk.org 

Confidential support and practical advice for children and young people under the age of 35 having thoughts of suicide or those concerned for a child or young person under the age of 35 who may be having thoughts of suicide.

Open 7 days a week including weekends and bank holidays, 9am – midnight.


Karma Nirvana, 0800 5 999 247 

Emotional support for all victims and those at risk of honour-based abuse and forced marriage, at any time. Also open to professionals.

Open Mon – Fri, 9am – 5pm.


Mankind Initiative, 01823 334244

Confidential listening service providing emotional support, practical information and signposting to male victims of domestic abuse and domestic violence across the UK as well as their friends, family, neighbours, work colleagues and employers.

Open Mon – Fri, 10am – 4pm.


Mencap, 0808 808 1111 

Free helpline service offering advice and support for people with a learning disability, and their families and carers.

Open Mon – Fri, 10am to 3pm.


Men’s Advice Line, 0808 801 0327 

Non-judgmental emotional support, practical advice and information for male victims of domestic abuse.

Open Mon – Fri, 9am – 8pm.

Email support Mon - Fri 9am-8pm, Sat and Sun 10am-12pm and 4pm-6pm - info@mensadviceline.org.uk

Webchat support Wed, Thu and Fri 10am – 11am and 3–4pm.


Mind Infoline, 0300 123 3393 

Information on a range of topics such as different mental health problems, where to get help (including support in your own area), medication and alternative treatments and advocacy.

Open Mon – Fri (except bank holidays), 9am - 6pm.


National Association for People Abused in Childhood (NAPAC), 0808 801 0331 

Supportive listening with signposting (if relevant) for adult survivors of all types of childhood abuse, including physical, sexual and emotional abuse and neglect.

Open Mon – Thu, 10am - 9pm, Fri 10am - 6pm.


National Domestic Abuse Helpline, 0808 2000 247 

Confidential, emotional and practical support for women experiencing domestic abuse.

Open 24 hours a day.

Online live chat Mon - Fri, 3pm - 10pm.

National Suicide Helpline UK, 0800 689 5652,

A supportive listening service to anyone, over 18, living in the UK with thoughts of suicide or self-harm.

Open 24/7.


Rape Crisis England and Wales, 0808 802 99 99 

Emotional support for women and girls aged 16+ whose lives have been affected by sexual violence at any time.

Open 365 days of the year, 12pm -2.30pm and 7pm – 9.30pm.

Live chat helpline also available:

Mon and Tue, 2pm - 4.30pm and 6pm-9pm; Wed and Thu, 12pm - 2.30pm and 6pm-9pm; Fri 9am - 11.30am.


Respect, 0808 802 40 40, email info@respectphoneline.org.uk 

Help for perpetrators of domestic abuse.

Helpline open Mon – Fri, 9am – 8pm (free from landlines and mobile phones within UK. Call will not appear on itemised bills).

Email support available Mon – Fri, 9am-8pm and Sat - Sun 10am - 12pm and 4pm-6pm.

Webchat support available Wed – Fri, 10 – 11am and 3pm – 4pm.


Rethink Mental Illness Advice and Information Service, 0808 801 0525            

Practical help on a wide range of topics such as The Mental Health Act, community care, welfare benefits, and carers rights and general information on living with mental illness, medication and care.

Open Mon – Fri, 9.30am – 4pm. Contact form available outside of those hours.

Webchat available Mon – Fri, 10am – 1pm.

Email advice@rethink.org for a reply within 3 working days.


Samaritans, 116 123 
Emotional support, at any time of the day, to anyone in the UK who is in distress, including those who may feel suicidal. 

Available by phone 24 hours per day, 365 days per year.

Online chat also available as well as email support - jo@samaritans.org


Side by Side 

A supportive online community to talk about your mental health and connect with others who understand what you are going through. A safe place to listen share and be heard.

Available 24/7; moderated daily from 8.30am – midnight.


Stop It Now, 0808 1000 900 

Help for people experiencing sexual thoughts towards children or behaviours including looking at indecent images of under 18s online, to manage the thoughts and change the behaviour; support for others worried about someone else’s sexual behaviour towards children or worried about a child or young person’s sexual behaviour around other children.

Helpline open Mon – Thu, 9am – 9pm, Fri 9am – 5pm (except bank holidays).

Live chat also available; open Mon 9am – 12pm, Wed 6pm – 9pm and Fri 2pm – 5pm (except bank holidays).


The Silver Line, 0800 4 70 80 90

Free confidential helpline for older people offering conversation and friendship, information and advice and links to local groups and services.

Open 24 hours a day, 7 days a week, 365 days a year.


The Mix, 0808 808 4994 

Emotional support for people under the age of 25.

Open 7 days a week, 3pm – 12am.

Webchat also available, 7 days a week, 3pm – 12am.


Women’s Aid 

Confidential emotional and practical support and information for women and children experiencing domestic abuse and professionals, friends, family and colleagues supporting women and children experiencing domestic abuse.

Online chat Mon – Fri, 10am – 4pm, Sat – Sun 10am – 12pm.

Email for response within 5 working days - helpline@womensaid.org.uk

Page last updated: 20/08/2021. All information correct at time of update but is liable to change; to ensure information is correct at time of use, contact the service you wish to use directly. Synergy Psychotherapy is not responsible for the content of any external sites and providing details of other organisations should not be seen as endorsement.